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Notices
Last Updated: August 12, 2008 11:00 AM
The Notices page is the most frequently visited resource by customers
and interested end users.
It provides pertinent information regarding product issues, releases
and information categorized by product. The
newest information will always be displayed in bold print to help
you locate recent changes.
Rescue and Recovery Services
Rescue,
recovery and data retrieval services for desktop and laptop
operating systems at a flat rate everyone can afford.
Identify, isolate and remove viruses and spyware that slows your
system to a crawl and jeopardizes your privacy and security. Or if
you accidentally hit that "Delete" key instead of the "Insert" key
and your project is now "GONE". Trust your confidential information
to a Certified Microsoft Business Solutions Partner who really
understands your needs and Microsoft products. Restrictions apply -
call for details.
We are
amazed at the number of end users who leave their workstations
powered up all day long. With the always on internet through DSL
subscriber lines or cable modems, and the general lack of protection with inadequate
or non-existent spyware and antivirus products, do you really think
that someone won't take advantage of your invitation to hack
into your computer? At a minimum, turn off the network interface at
the workstation. Many users don't even know how their local routers
with firewalls are set up. No wonder that privacy issues and fraud
are rampant, with little or no exposure for detection, much less
prosecution.
Forensic
technical and accounting consulting services are available to help
companies prepare and deal with a variety of security issues. Call for a confidential meeting to review your
management or board concerns.
Microsoft Dynamics GP 10.0
Try
Microsoft Dynamics GP 10.0. Order the 90 day trial
of the new version of Microsoft Great Plains directly from Microsoft
Business Solutions. Use the URL appearing below to get your free
copy.
http://www.microsoft.com/dynamics/gp/default.mspx
Service Pack 2 for 10.0 available for download
Service Pack 3 for v9.0 available for download
Microsoft Small Business Financials 9.0
RealWorld
Classic & Expertise
Unsupported by Microsoft as of September, 2007. Call us directly
for your support. Need to move up - call about migrations to Great
Plains and Small Business Financials.
Realworld posting to wrong year in some instances (1908 instead of
2008). Accounting information may be impacted with transactions
appearing in the wrong years. Call for resolution and workaround
recommendations.
Product
Promotions
Horizons International Manufacturing Suite
Starship
Retail Management System (RMS)
Microsoft Customer Relationship Management (CRM)
FRx Report Writer
Service
Pack 9 available for download.
Microsoft Small Business Accounting 2007
Microsoft Point of Sale (POS)
Miscellaneous
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Dell Neglects Small Biz
System Problems
When
Dell launched its Vostro line of computers for
the small business market, it said it would make it
more attractive for customers by not bundling
any of "trialware or crapware as its being
called" junk. Unfortunately, as one
reader reports, Vostro customers are discovering
that owning the systems can nonetheless be quite a
trial. "Dell's effort to court the small business
market with its new Vostro line of computers may be
foundering. Recent messages
on Dell's Community Forum have complained
about new Vostro 200s that fail to boot. The problem
appears to be related to an error in the current
BIOS or a configuration error in the image used to
install Windows XP. Dell's response has been to
ignore the issue, leaving its small business
customers to fend for themselves in an effort to
come up with a solution. This doesn't seem like a
very promising approach to winning customer
confidence."
Dell Customers Can
Apply for Restitution: customers can apply at a new
web site for restitution from Dell after a state
judge found the computer maker falsely and
deceptively advertised its warranties and
promotional financing. The judge ordered Dell to
more clearly disclose that most customers don't
qualify for its free financing or "next day" repair
service. Customers who bought Dell computers from a
New York address may apply for restitution at
nyagdell.com, announced by New York Attorney General
Andrew Cuomo, who pressed the case.
More-
Dell was found guilty
on May 27th of fraud, false advertising, deceptive
business practices and abusive debt collection
practices in a case brought by the New York Attorney
General. The Albany County Supreme Court found that
Dell deprived customers of technical support that
they bought or were eligible for under warranty in
several ways, including by requiring people to wait
for very long times on the phone, repeatedly
transferring their calls and frequently
disconnecting their calls. Dell also failed to
provide onsite repairs for customers who bought
contracts for such support and often blamed software
when hardware was actually the problem, the court
found. The company also refused to offer support
when a support contract ended, even though the user
had first complained about a problem before the end
of the contract. Subscribers to a "next day" repair
service sometimes waited as long as a year for
support, the court found.
Dell and affiliate
Dell Financial Services also advertised special
no-interest financing, but denied almost everyone
those terms. It often sold customers products
without informing them that they didn't qualify for
the special financing terms and then charged them
interest rates as high as 30 percent, the court
said. Dell and DFS also often incorrectly billed
people for cancelled orders and for accounts they
didn't authorize. The companies then harassed the
people for payment, using illegal billing and
collection practices, the court said.
The court will
determine how much Dell will have to pay in
restitution to affected customers and will also
require Dell to pay the state of New York the
profits it made on these deceptive practices. In
addition, the ruling prohibits Dell and DFS from
continuing to engage in the fraudulent activities. |
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Microsoft's Windows Live One-Care free
workstation scan seems to be alerting on a Trojan
win32.alureon.gen!c which Symantec Anti-Virus Corporate Edition
isn't aware of, and assures the user that with auto-protect enabled,
the workstation is secure and not infected. Placing a call the
support center, an offshore script-reading customer service
representative finally recommended that the "experts" needed to
remotely diagnose this situation for $99.95. Either Symantec is
calling this particular Trojan something else and is trying to
extract additional support revenues, or Live One-Care is attempting
to coerce users into investing $19.95 for a paid subscription. Using
another anti-virus product from Sunbelt Software, CounterSpy failed
to identify the aforementioned Trojan as being active on the system.
Whom to believe?
As if Microsoft's Vista problems aren't enough, Microsoft has come
under criticism recently regarding its' Vista Capable labeling on
new computers being sold. One would assume that a Vista Capable
workstation would be capable of running any version of Vista. WRONG
!!! If you plan on purchasing a new Vista computer with the
intention of upgrading to a more capable version of Vista after the
purchase, you may be at risk!
Microsoft's actual position is that for a computer to be labeled
"Vista Capable", it only had to be able to run Vista Home Basic.
That means a computer that can't run Vista Home Premium or Vista
Ultimate could still be labeled "Vista Capable" even though it can't
run many of the features advertised with Vista.
Intel motherboards with the 915 embedded graphics chipset may not be
able to run all versions of Microsoft's newest OS, Vista. The Vista
Capable labeling is currently being litigated as a class action
lawsuit.
Bravo Yahoo !! As many of you are aware, Yahoo has attempted to put
into place additional filters to reduce the amount of spam being
addressed to email users around the world. Not only was there a
major disruption in service, but major ISPs such as AT&T and SBC who
outsourced to Yahoo all outbound mail services, are only willing to
offer a $5.00 credit for the inconvenience caused by poorly tested,
fractionally implemented and wholly uncontrolled updates. Assuming,
one had the patience to endure the total ineptitude of the
developers, the spammers have figured out a way to get around all
the fancy filters, blocks, verifications etc., in a matter of one
week. Behold, my email inbox now contains the familiar Viagra, meet
sexy singles, work from home and the Nigerian scams that I was
finally getting used to. To Yahoo, SBC, AT&T and others involved in
this fiasco, JOB WELL DONE !
May 2, 2008 Let's Make It Easy
for the Identity Thieves !!
"California's Riverside County Superior
Court's Web site is serving up document images
containing
SSNs and detailed medical records relating to
civil cases, according to a couple of privacy
advocates. All of the documents are free to anyone
who knows where to look for them. 'Searches done on
the
court's Web site turned up various documents
related to civil cases that contained sensitive
information. Included were complete tax filings,
medical reports pertaining to cases handled by the
court, and images of checks complete with signatures
as well as account and bank-routing numbers.'"
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Windows Live OneCare is still not ready for prime time ! Our most
recent test of OneCare 2.0 lasted only a week. The suite constantly
interfered with other Microsoft applications and Microsoft released
utilities. A quick list of things that stopped working include:
Deskmenu, Microsoft's OneNote, SQL Manager, ActiveSync, Dynamics
Great Plains v10, all
Microsoft products. Diskeeper, Printkey, WinZip QuickPick suffered
startup issues. Realizing that Microsoft is not able to test all
possible products before releasing its' newest offerings, one would
assume that the beta testing is supposed to collect defect
information and provide feedback to the developers in order for them
to minimize any issues that a newly released product may cause. This
certainly is not the case. Business critical applications such as
Microsoft Business Solutions Dynamics Great Plains (v10.0) ran so
inconsistently, that we were forced to back off the install of
Microsoft Windows Live OneCare 2.0. Our attempt to reload
Dynamics Great Plains provided test data (company TWO) resulted in
manually turning off the machine after 14 hours - a process that
should take less than one hour. It seems that beta testing has
turned out to be marketing and awareness centered in order to implant a
product brand upon the millions of users who may become the real
beta testers, after committing to the product by purchasing. Are the
developer and marketing priorities losing touch with the real world?
We seem to think so.
If you are a user whose computer experience revolves around the
internet in an entertainment focused environment, you may gain some
useful advantage out of Live OneCare. However, if your workstation
sustains your business processes and your ability to service
customers with some degree of satisfaction, don't go here.
ZoneAlarm ForceField: Compromised in sixty seconds. Check Point's
virtualized browser security client, like would-be panaceas before
it, fails to live up to the hype. Another case of creating
something as new, and pushing it to market even though it's not
ready.
And since I'm in a picky mood - hat's off to the FBI in not
understanding that redacting a document still allows any users with
half-a-wit, to copy, paste and expose the redacted text. All it
takes is a CTRL + C.
International Cybercrime Ring busted - the US Department of Justice
charged 38 individuals in the United States and Romania with ties to
organized crime in two separate indictments involving computer and
credit card fraud. The alleged fraud includes charges of
phishing and smishing (soliciting personal information for illegal
use via Short Message Service (SMS) text messages. Of the 34
financial institutions compromised, 20 were CREDIT UNIONS !
HELLO !!!!! Isn't this saying something ????
And finally, the good ole TJX (TJ Maxx) credit card fiasco. If
you remember, TJX whose substandard security led to the world's
biggest credit card heist, leaking details on more than 94 million
customer credit cards, fires employee for exposing shoddy security
practices. The actual breach was twice as big as admitted,
according to the banks involved, costing TJX $118 million. Does
history repeat itself ? and if so, how quickly ?
Discontinuance Notices
Payroll Year End Notices
New Customer Promotions
Network Intrusions and Attacks
Throughout the normal business day, our network records and captures many attempts (potential attacks) to sniff out our network
defenses. These logs are reviewed daily and trends are tracked. Most
small businesses are extremely vulnerable to intrusions emanating
from mainland China. They have increased dramatically and the most
obvious offender's ISPs are listed as follows:
| 61.11.0.0
- 60.11.255.255 |
CNCGROUP
Heilongjiang Province Network |
Blacklist Status=Clear |
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61.180.228.224 - 61.180.228.255 |
CNCGROUP Heilongjiang
Province Network |
Blacklist Status=Clear |
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202.99.128.0 - 202.99.191.255 |
CNCGROUP Hebei
Province Network |
Currently Listed |
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221.1.204.224 - 221.1.204.255 |
CNCGROUP
Shandong Province Network |
Blacklist Status=Clear |
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221.1.206.128 - 221.1.206.159 |
CNCGROUP
Shandong Province Network |
Blacklist Status=Clear |
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221.200.0.0 - 221.203.255.255 |
CNCGROUP
Liaoning Province Network |
Blacklist Status=Clear |
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222.134.45.48 - 222.134.45.55 |
CNCGROUP
Shandong Province Network |
Currently Listed |
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If you are connected to the
internet, you need to review the robustness of your firewall, your
anti-virus and your malware and spyware monitors. These represent three distinct
vulnerabilities, and it is very foolish to think that just by having
an antivirus product, you are protected from
those individuals whose agenda doesn't include your best interests. To
remain safe from these intrusions, you
need to address all three areas.
Questions regarding posted information or requests for additional
information should be directed to the
address appearing below.
E-Mail:
Sales @ RMPCORP.NET
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